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	Sat, 17 Oct 2026 08:44:05 +0000
X-Echo-Ticket: O202610170637
From: NOC Team <alarms@skyionx.com>
To: advantagesb1409@gmail.com, Parikshit.Martand@xtranetindia.com
Cc: omkar@skyionx.com
In-Reply-To:
 <bG4i79MQAgwrbabMMqPpBOOCWnfEdTvy9oAHFBdQ@nms1.advantagesb.com>
References:
 <oD1sHLm6U3xh6xQgqADrCcETIbpMDO0jh8bqBqpT8zo@nms1.advantagesb.com>
 <bG4i79MQAgwrbabMMqPpBOOCWnfEdTvy9oAHFBdQ@nms1.advantagesb.com>
Subject: Re: Device Offline: 10.130.2.145
Message-ID: <echo-1792226642940-4mi966f6@skyionx.com>
Content-Transfer-Encoding: quoted-printable
Date: Sat, 17 Oct 2026 08:44:02 +0000
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8


        <div style=3D"font-family: 'Google Sans', Arial, Helvetica, =
sans-serif; font-size: 14px; line-height: 1.6; color: #1e293b;">
          <div style=3D"margin-bottom: 20px;">
           =20
        <div style=3D"margin: 16px 0 20px 0; padding: 18px 20px; border: =
2px solid #ea580c; background: #fffaf0; border-radius: 12px; font-family: =
'Google Sans', Inter, -apple-system, sans-serif; box-shadow: 0 2px 5px =
rgba(234, 88, 12, 0.08);">
          <div style=3D"display: flex; =
align-items: center; gap: 8px; font-weight: 800; font-size: 14px; color: =
#c2410c; text-transform: uppercase; letter-spacing: 0.5px; border-bottom: =
1px solid #fed7aa; padding-bottom: 10px; margin-bottom: 12px;">
            =E2=9A=A0=EF=B8=8F STATUS UPDATE: BANK DEPENDENCY
          </div>
          <table style=3D"width: 100%; font-size: 13px; =
color: #334155; border-collapse: collapse;">
            <tr>
              <td style=3D"padding: 6px 0; font-weight: 700; width: 150px; =
color: #9a3412; vertical-align: top;">Selected Reason(s):</td>
              <td style=3D"padding: 6px 0; font-weight: 600; color: =
#1e293b;">Power Not Available</td>
            </tr>
           =20
            <tr>
              <td style=3D"padding: 6px 0; font-weight: =
700; color: #9a3412; vertical-align: top;">Date &amp; Time:</td>
              <td style=3D"padding: 6px 0; font-weight: 600; color: =
#1e293b;">17/10/2026, 2:13:00 pm</td>
            </tr>
           =20
           =20
          </table>
        </div>
     =20
          </div>

          <div style=3D"margin-top: 24px; border: 1px solid #e2e8f0; =
border-radius: 12px; overflow: hidden; background: #ffffff; max-width: =
600px; box-shadow: 0 1px 3px rgba(0,0,0,0.05);">
            <div =
style=3D"background: #f8fafc; padding: 10px 16px; border-bottom: 1px solid =
#e2e8f0;">
              <span style=3D"font-weight: 800; color: #334155; =
text-transform: uppercase; font-size: 11px; letter-spacing: 0.5px;">Ticket =
Status &amp; Incident Parameters</span>
            </div>
            <table style=3D"width: 100%; border-collapse: collapse; =
text-align: left; font-size: 13px;">
              <tbody>
                <tr style=3D"border-bottom: 1px solid #f1f5f9;">
                  <th style=3D"padding: 10px 16px; width: 35%; color: =
#64748b; font-weight: 600; background: #fafafa;">Docket Number</th>
                  <td style=3D"padding: 10px 16px; font-weight: 800; color:=
 #0f172a;">O202610170637</td>
                </tr>
                <tr style=3D"border-bottom: 1px solid #f1f5f9;">
                  <th style=3D"padding: 10px 16px; color: #64748b; =
font-weight: 600; background: #fafafa;">Current Status</th>
                  <td style=3D"padding: 10px 16px;">
                    <span style=3D"display: inline-block; padding: 3px =
12px; border-radius: 100px; font-size: 11px; font-weight: 800; =
text-transform: uppercase; background: #ffedd5; color: #c2410c;">
                      Bank Dependency
                    </span>
                  </td>
                </tr>
                <tr =
style=3D"border-bottom: 1px solid #f1f5f9;">
                  <th =
style=3D"padding: 10px 16px; color: #64748b; font-weight: 600; background: =
#fafafa;">Site ID / ATM ID</th>
                  <td style=3D"padding: =
10px 16px; font-weight: 800; color: #0f172a;">HP-STCB-LEO-B267VSAT</td>
                </tr>
                <tr style=3D"border-bottom: 1px solid=
 #f1f5f9;">
                  <th style=3D"padding: 10px 16px; color: =
#64748b; font-weight: 600; background: #fafafa;">Bank / Customer</th>
                  <td style=3D"padding: 10px 16px; color: #1e293b; =
font-weight: 600;">
                    -
                  </td>
                </tr>
                <tr style=3D"border-bottom: 1px solid=
 #f1f5f9;">
                  <th style=3D"padding: 10px 16px; color: =
#64748b; font-weight: 600; background: #fafafa;">Location / State</th>
                  <td style=3D"padding: 10px 16px; color: #1e293b;">
                    -
                  </td>
                </tr>
                <tr>
                  <th style=3D"padding: 10px 16px; =
color: #64748b; font-weight: 600; background: #fafafa;">Component / =
Issue</th>
                  <td style=3D"padding: 10px 16px; color: =
#1e293b;">Service Call</td>
                </tr>
              </tbody>
            </table>
          </div>

          <div style=3D"margin-top: =
20px; font-size: 11px; color: #94a3b8; border-top: 1px solid #f1f5f9; =
padding-top: 12px;">
            <p style=3D"margin: 0;">You can reply =
directly to this email to add further information or track updates.</p>
            <p style=3D"margin: 4px 0 0 0; color: #64748b; font-weight: =
bold;">Clarify / ECHO Helpdesk Team</p>
          </div>
        </div>
     =20